At MoJamoza Technologies, we strive to provide our users with the best experience on AmiOrbis. If you encounter any issues with our services, we're here to help. This Refund Policy outlines our guidelines for refunds on purchases made within the AmiOrbis platform.

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • Technical Issues: If you experience technical issues or errors that prevent you from accessing or using a paid feature or service on AmiOrbis.
  • Unauthorized Purchases: If unauthorized purchases are made on your account without your consent.
  • Dissatisfaction: If you are dissatisfied with a paid feature or service on AmiOrbis, subject to certain conditions (see section 2).

2. Conditions for Refunds

Refunds may be subject to the following conditions:

  • Request Timing: Refund requests must be made within 7 days of the purchase date.
  • Service Usage: Refunds may be granted for unused portions of a paid feature or service. However, refunds will not be issued for services that have been substantially utilized or completed.
  • Satisfaction Guarantee: Refunds for dissatisfaction are subject to our satisfaction guarantee policy, which requires users to provide valid reasons for their dissatisfaction.

3. How to Request a Refund

To request a refund, please click on the "Request a Refund" button above, and in the message field that opens, give the following information:

  • Your username and email associated with your AmiOrbis account.
  • Details of the purchase, including the date and amount.
  • Reason for the refund request, including any relevant evidence or documentation.

Our customer support team will review your request and respond to you within a reasonable timeframe.

4. Refund Process

Upon approval of your refund request, refunds will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refunded amount to appear in your account, depending on your financial institution's processing time.

5. Exceptions

Please note that certain purchases may be non-refundable, including but not limited to:

  • Donations or contributions made to charitable causes or organizations.
  • Subscription fees for services that have already been utilized or consumed.
  • In-app purchases that have been used or consumed within the application.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the AmiOrbis platform.

Thank you for using AmiOrbis. If you have any questions or concerns about this Refund Policy, please contact us.